Dear Mr. X,
This is in response to your query dated 29th November 2012, in which you expressed your deep desire to meet one of our officers who goes by name of Joy.
It is with deep regret that we inform you that the above mentioned officer has been deemed lost by the department, following his disappearance a few fortnights ago.
This is not a behaviour unheard of, for Joy loves to go on long solitary walks to look for lost souls and more often than not, in the process, ends up getting lost himself.
Rest assured, your query would be taken seriously and if we don't find Joy soon enough than you most definitely will.
The Department of Happiness.